We're looking for Bilingual (Japanese-English) Customer Support agents or Happiness Officers who will provide professional and friendly service through our email and live-chat channels.
This position is an email-driven and chat customer service role -- A big part of your role will be to respond immediately, guide, delight, and console users who come in with questions and ideas! You'll reference our support site, ask questions, and explain step-by-step. You'll also answer questions about setting up their own URL, getting student discounts, checking for bugs, making their page look great, e-commerce and form solutions, and more.
You'll also translate our product to Japanese. You'll be given the tools to do so easily, and you'll translate regularly and moderate others' translations.
Before you will be released to production, you will be under training for 1 to 1 1/2 months and the training schedule will be from 3 pm to 11 pm, Manila Time or GMT+8. Mondays to Fridays.